Virji A, Yarnall KSH , Krause KM , Pollak KI , Scannell MA , Gradison M, Ostbye T . 2006. Use of email in a family practice setting: opportunities and challenges in patient- and physician-initiated communication. BMC Medicine , 4:18

Emails have the potential to improve communication between physicians and patients. Patients’ interest in using email is high, but t he ‘digital divide’ is still is an ethical concern for this type communication. The results of a survey are reported showing that patients are interested in email communication with the family practice clinic.