B – Personal knowledge management The role of Web 2.0 tools for managing knowledge at individual and organisational levels

Razmerita L., Kirchner K., Sudzina F. Personal knowledge management The role of Web 2.0 tools for managing knowledge at individual and organisational levels.
Online Information Review 2009;33(6):1021-1039.
Knowledge Management differs from Personal Knowledge Management. PKM is the individual knowledge that socialize itself through social interaction or better still through the Social Web or otherwise called Web.2. Web.2. represents a step ahead from the previous web users’ approach, that was static and offered no chance of interaction. Social networking (MySpace and Facebook, Blogs, microblogs like Twitter, instant messaging like Sype etc.) and tools like Wikypedia, all enhance personal and collective knowledge and communication, where knowledge as the author suggests, is not crystallized by those tools rather is exchanged and also creates new knowledge. The study concentrate on PKM as a domain of knowledge management compared with Social Web.2 as a personal/individual dimension. A number of articles (first from the Web Science then the ACM digital library and finally from Google Scholars) were chosen for the relevant topic (PKM) between January and March 2008 and revised in March 2009. Managing personal knowledge is essential for highly skilled workers in order to complete a task or to compete within an organization and the author makes reference to different definitions of knowledge and citations from the chosen articles that address potential improvement on the subject. In addition, figures, tables and classifications are provided to better show the relevance of such phenomenon – that is “forcing companies to expand their knowledge management concepts and agendas”. An example of such influence is IBM where employees with general and technical expertise are welcomed to share knowledge between colleagues at intranet level as well as contribute to Wikis. The final part of the paper illustrates the pro and cons, address the possible improvement (KM 3.0 and PKM 3. , semantic blogs, semantic wikis, semantic social Networks, semantic-enhanced user support) of this revolutionary “set of tools and systems”.